Refund policy
Returns
We accept returns requested within 7 days of delivery. To be eligible, items must be unworn, unwashed, and in original condition with tags attached and in the original garment bag with the SKU label. Once your return is approved, the item must be shipped back within 7 days.
How to start a return: sign in to your account at account.fcollectives.co, open the order, and select Request return. You can also email [email protected] with your order number and the item you'd like to return. We'll respond within 2 business days with return instructions, which may include a prepaid label or a return address. Returns shipped without authorization cannot be processed.
In some circumstances we may approve a refund without requiring the item to be returned. This is assessed case by case at our sole discretion and does not establish an entitlement on future orders.
Return shipping
Return shipping is the customer's responsibility unless the item arrived damaged, defective, or incorrect and was reported to us within 48 hours of delivery. In those cases we cover return shipping in full, or issue a replacement or refund without requiring the item back.
Where a return is approved, we will send you the specific label or address to use. If we provide a prepaid label, a flat $6 return shipping fee is deducted from your refund. Returns sent by any other method or to any other address cannot be refunded.
Refunds
Once your return is received and inspected, we'll email you a decision. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take an additional billing cycle to appear.
Original shipping charges are not refunded except where the item was damaged, defective, or incorrect.
Items we can't accept
- Return requests made more than 7 days after delivery, or items shipped back more than 7 days after approval
- Items that have been worn, washed, altered, or damaged after delivery, or returned without tags or the original garment bag
- Final sale categories: beauty, bodysuits, face masks, intimates and lingerie, jewelry, and swimwear
- Items marked final sale at the time of purchase
Order cancellations and changes
Orders are sent to fulfillment immediately after purchase and cannot be cancelled or changed once placed, including the shipping address, size, or color. Please review your order carefully before completing checkout.
If you no longer want an order that is already on its way, you have two options: refuse delivery when the carrier arrives, or accept it and request a return under the terms above. Refused deliveries are refunded in full once the package is confirmed returned.
Lost, delayed, or damaged orders
If your tracking has not updated for 10 or more days, or your order hasn't arrived within 30 days of the date it shipped, contact us and we'll replace it or refund you in full.
If an item arrives damaged, defective, or incorrect, send photos to [email protected] within 48 hours of delivery and we'll make it right — no return required.
Wrong address
We ship to the address entered at checkout. If an order is returned to us as undeliverable because of an incorrect address, we'll refund the item cost minus any shipping already incurred. Please double-check your address before completing checkout.
Contact
Questions about returns or refunds: [email protected]