FAQ
Frequently Asked Questions
How do I choose a size?
Sizing can vary by style. Review the options on each product page and visit our Size Guide before ordering.
When will my order arrive?
Shipping is free on every order. Orders ship within 1–3 business days and most arrive within 2–4 weeks. Tracking details are sent after shipment when available.
Can I change or cancel an order?
Contact us as soon as possible. Once processing begins, a change or cancellation might not be possible.
How do I track my order?
Use the tracking link in your shipment email or visit our Track Order page.
How do I request a return?
Returns must be requested within 7 days of delivery. Sign in to your account at account.fcollectives.co, open the order, and select Request return. You can also email [email protected] with your order number. Please don't send anything back until you receive return instructions. See our Return Policy for full details, including final sale categories.
What payment methods are accepted?
The payment methods currently available for your order appear at checkout. Checkout is processed securely through Shopify.